Refund policy

Please read the terms and conditions carefully to avoid rejection of your return.

1.1 Return conditions

You have the option to register the product for return within 60 days of receipt. To do this, follow the steps below.

 Conditions: product not needed/incorrectly delivered:

  • The product must be in its original condition.
  • The product shows no signs of use.
  • The product comes from WebDigitaal.com.
  • The product is in original packaging.

 Conditions for product defective/damaged:

  • The product has been tested before installation/use.
  • The product is not further damaged (due to personal use).
  • The product comes from WebDigitaal.com.
  • The product is (as best as possible) in the original packaging.


1.2 Register

  • You can easily register a return via your account.
  • Don't have an account? Then create this or contact us.
  • When your return request has been submitted and approved, you will receive a return label from us.
  • You must return the product within 14 days of registration!


1.3 Packaging

  • Pack the products in their original condition and original packaging in a box.
  • Reuse filling material or use newspapers if necessary so that the product is not damaged.
  • Note! Always place a note with order number in the return box. (you can also write this on the box)


1.4 Shipping

  • Deliver the package to the post office
  • You must pay the shipping costs yourself (unless we have sent you a label). Received a wrong or defective product?The shipping costs will then be reimbursed later.
  • You will receive a shipping receipt, keep the shipping receipt safe!


1.5 When do we refund?

We will transfer the original costs (purchase costs and any return shipping costs) to you within 14 days after cancellation, provided that they meet the conditions stated above.

Does the return not meet the stated conditions? We will then contact you and find a suitable solution.

 

1.6 What do you get in return?

Is no longer necessary? Or ordered the wrong product yourself? -> Original price paid for the product

Wrong product delivered? Or received a defective product? -> Original price paid for the product + return shipping costs

 

1.7 Where will I receive the refunded amount?

We will refund the amount in the same way as you paid. Does this not work? We will then contact you.

 

1.8 Return shipping costs

The costs for return shipping are at your own expense. And can be reimbursed (depending on the return case).